Shipping policy
Effective Date: 21 July 2025
Our Shipping Policy forms part of, and must be read in conjunction with, our Website Terms and Conditions. It is important that you check your delivery details before completing your order. If any errors occur or issues arise, then these need to be reported to us immediately so that we can investigate.
SHIPPING OPTIONS AND RATES
We ship domestically within Australia. Your orders will be dispatched and posted within 2-4 days. Once dispatched, shipping time will vary depending on the type of shipping selected. Fixed Price Premium shipping by StarTrack Fixed price premium parcels are sent via StarTrack at a cost of $11.00. Fixed Price Premium takes 1-2 days.
International Shipping
International shipping is currently unavailable.
ORDER PROCESSING TIME
We strive to process and pack your orders with care and efficiency. Please allow 1-2 days for order handling before they are ready for shipping. Once your order is prepared, you will receive a shipping confirmation email with tracking information.
TRACKING AND CONFIRMATION
To keep you informed about your shipments progress, we provide tracking numbers or links for all orders. Once your order has been dispatched, you will receive a shipping confirmation email containing the tracking details. You can use this information to track your package through our website or the carrier's tracking system. Please note that it may take a short period for the tracking information to become available after the shipment has been processed.
LOST OR DAMAGED PACKAGES
While we take great care to ensure your packages reach you in perfect condition,
unfortunate incidents may occur during transit. In the event that your package is lost or damaged, please contact our customer support within 4 days of the expected delivery date. We will initiate an investigation and work towards a resolution, which may include a replacement, refund, or insurance claim in accordance with our Returns and Refund Policy.
RETURNS AND EXCHANGES
We want you to be completely satisfied with your purchase. If for any reason you need to initiate a return or exchange, please refer to our dedicated Returns and Refunds Policy for detailed instructions. The policy outlines eligibility criteria, timeframes, and any associated restocking fees, if applicable.
CUSTOMER SUPPORT
We value your satisfaction and are here to assist you with any shipping-related inquiries or issues. If you have questions or need assistance, our customer support team is available Monday-Friday from 8:30pm to 4:30pm.
You can reach us via email hello@hachskin.com
POLICY UPDATES
This shipping policy is subject to change from time to time. Any revisions or updates will be communicated to you through our website or via email. It is recommended to review this policy periodically to stay informed about any modifications.
DISCLAIMER
Once a parcel has been delivered to your delivery address, we take no responsibility for any damage or theft that may occur. If you will not be present to accept delivery of your parcel or feel that your address is unsafe to leave a parcel unattended, we recommend sending your order to a work address.
Using a Work Address
If you are providing a work address, please always include the level (if a multi storey building) and the name of the company as StarTrack will return to sender if you do not make these details clear.
Redelivery due to incorrect or incomplete address
We can redeliver parcels where address is incomplete, or has been incorrectly
provided, however this will incur a delivery charge of $10.00 for Fixed Price Premium shipping.
No guarantee of delivery time
Please note that the delivery times specified are approximate and as provided by
StarTrack. We cannot guarantee these delivery times. By placing an order with HACH Skin, you agree to the terms outlined in this policy. If
you have any questions or need further clarification, please don’t hesitate to contact us. We’re committed to providing a seamless, considered experience from beginning to end.
Thank you for choosing HACH Skin.